FAQ

• Ensure that your console is fully operational and compatible with the selected service. The "Compatibility" section on the service page lists all compatible models.
• Add the service to your cart and check out.
• After placing your order, you'll receive an email with shipping instructions.
• Shipping your console to us is your responsibility. We recommend shipping with insurance, as we are not liable for damaged or lost packages. Please package your console securely to prevent damage during transit.
• Please only send the console and mod kit for the selected service. No power/AV cables, controllers, games, etc., are needed unless specified for an additional service (e.g., PSU refurbishment for Nintendo 64).
• We prefer that the console is not drop-shipped from platforms like eBay. It's crucial for you to ensure that the console works as intended before shipping it to us for installation.
• Upon receiving your console, we'll verify its safe arrival and ensure you've provided all necessary parts and kits. We'll conduct a thorough inspection of the console to confirm its condition before proceeding with the installation.
• If during the inspection process we identify any issues that may affect the installation or the performance of your console, we'll promptly notify you via email. We'll provide detailed information about the problem and offer a quote for any necessary repairs or additional services required to address it. Rest assured; we'll only proceed with any additional work after receiving your approval.
• We'll email you to confirm receipt and address any issues. Ensure you provide accurate contact information for smooth communication throughout the process. Your console will be added to our queue, processed in the order it arrives at our shop. You can track the progress of your order through email updates or our online portal.
• Please note that our estimated turnaround time, as posted on the "Services" section banner at the top of the page, is an estimate. While we strive to complete the work within this timeframe, it may take longer than expected due to various factors. We appreciate your patience and understanding.
• Once the work is completed, we'll share images of your finished console on our social media platforms so you can take a look.
• We'll also verify your mailing address before shipping your console back to ensure accurate delivery.
• Finally, once your console is back in your hands, enjoy your newly modded gaming experience! Rest assured, we take measures to safeguard your privacy and ensure the security of your personal information throughout the service process.

Additional Note:

• Please note that if pests, such as roaches, are found inside your console during our inspection process, we reserve the right to cancel the order. In such cases, we'll return the console to you at your expense.
• If you suspect that your console may have roaches or bugs inside, we kindly ask that you open and inspect the console before sending it to us for installation. This proactive measure helps ensure a smooth process for both parties.

We offer a variety of mod kit installation services. Our current list of available services can be found on our Services page, where you'll find detailed descriptions of each installation service we provide.

If you don't see the specific mod or service, you're looking for listed on our Services page, we encourage you to reach out to us via our Contact page before placing your order. We're always open to discussing custom requests or additional services to meet your unique gaming needs. Your satisfaction is our priority, and we're committed to helping you get the most out of your retro gaming console.

Ensuring compatibility is crucial for a successful installation, and we're here to help you navigate this process.

Each installation service page on our website features a dedicated "Compatibility" section listing all compatible console models for that specific service. We've added this information to make it easy for you to determine whether your console is compatible with the installation service you're interested in.

Before placing your order, we encourage you to visit the installation service page of your choice and review the Compatibility section to verify that your console model is listed. If you have any questions or concerns about compatibility, don't hesitate to reach out to us for assistance. We're more than happy to provide guidance and ensure that you select the right installation service for your console.

Please note that if you send us an incompatible console model for installation, it will be your responsibility to provide us with a compatible model or make arrangements for an alternative solution. If a compatible model cannot be provided, we may need to cancel the order, and the console will be returned to you at your expense.

Your satisfaction is our priority, and we're committed to helping you enjoy a seamless and hassle-free installation experience. Thank you for considering our services, and we look forward to assisting you with your retro gaming needs!

Yes, you can send multiple consoles for installation in a single order. When you place your order for each installation service, you'll be quoted a base cost for USPS Priority Mail shipping to return the console to you. This cost includes shipping for each installation service you've set up.

At the time of shipping the consoles back to you, we will calculate the total shipping cost based on the number of consoles and any additional insurance selected. If you've paid more than the actual shipping cost (overages), we will refund the difference to you.

We strive to ensure fair and transparent pricing for our shipping services, and we appreciate your understanding and cooperation in this process.

No, we do not provide the mod kit for our installation services. Mod kits are to be provided by the customer and shipped along with their console. For any additional "add-on services" listed on our website, we specify whether we provide the necessary parts for each service.

Yes, we stand behind the quality of our installation services with a warranty to ensure your peace of mind.

For our standard installation service, we provide a warranty on the installation itself for a period of 1 year after you receive your console back. This warranty covers any issues related to the installation process, such as cold solder joints or other errors that may arise from our workmanship.

In addition, we offer a "Full Service" option on our website. Choosing this option at checkout extends the warranty to cover the entire console for 1 year after you receive it back. Our Full Service involves a comprehensive teardown of the console, thorough cleaning, motherboard recapping, and re-soldering of all high-stress mechanical connections, ensuring optimal performance and longevity.

It's important to note that while we stand behind our installation work, we do not warranty the mod kit itself under any circumstances.

For those seeking additional peace of mind, we also offer extended warranty options beyond the standard 1-year coverage.

We're committed to delivering quality service and ensuring your satisfaction with our work. If you have any questions about our warranty policies or options, please don't hesitate to reach out to us.

Returns are available for items purchased from our “Shop” section of the website only and under certain circumstances.

For Shop Items: We accept returns if the item is found to be defective upon receipt. We do not accept returns for buyer's remorse or other reasons. Please contact us within 14 calendar days of receiving the item to report any issues and initiate the return process. We will provide you with a return shipping label. If the returned item is found not to be defective, a 10% restocking fee will apply. Please ensure that items are returned in their original condition and packaging to avoid any additional fees.

For Custom Consoles: We do not offer refunds or returns on custom consoles; however, they are covered under our “Full Service” warranty. Please contact us immediately if you encounter any problems with your custom console, and we will arrange for repairs under your warranty.

For Mail-In Installation Services: We do not offer refunds or returns for mail-in installation services, as the nature of the service involves labor and expertise that cannot be undone. However, if you have concerns or issues with the installation service provided, please contact us immediately to discuss them. We do provide options for warranties when you set up your installation service, and your installation is warrantied for the work done with our basic installations. We will work with you to address any issues and find a satisfactory resolution.

We strive to provide accurate descriptions and images of all products listed in our shop to ensure customer satisfaction. If you have any questions or concerns about a product before making a purchase, please don't hesitate to reach out to us for clarification.

While we take great care to ensure the safe arrival of your console, we want to remind you that we are not responsible for any damages incurred during shipping to our facility.

All shipping costs, including those for sending your console to us, are handled by the customer. We highly encourage you to properly pack your console and consider insuring it for the full price of replacement, including any installed kits or modifications, to safeguard against potential damage or loss during transit.

When you check out, you'll have the option to insure your package for return shipping, providing additional protection for your console on its way back to you. Please note that this insurance option only applies to return shipping and does not cover the shipping that you handle on your end to get your console to us.

Rest assured, when we ship your console back to you, we take extra precautions to ensure it is securely packaged to minimize the risk of damage during transport. Your satisfaction and the safety of your console are of utmost importance to us, and we always strive to provide the best possible service.

If you have any concerns or questions about shipping arrangements, packaging guidelines, or insurance options, please feel free to reach out to us. We're here to assist you and ensure a smooth and worry-free experience throughout the shipping process.

Turnaround time for installation services can be found on the top banner posted on the "Services" section of our website. Please keep in mind that the turnaround time is an estimate and may vary depending on several factors, including:

• The current volume of orders: During peak times, such as holiday seasons, our workload may increase, affecting our ability to complete orders within the estimated timeframe.
• Complexity of the service: Some installations may require more intricate procedures or additional testing, which can extend the turnaround time.
• Availability of parts: Occasionally, delays in obtaining necessary components or mod kits from suppliers can affect our ability to complete orders promptly.
• Unforeseen technical challenges: Despite our best efforts to streamline the process, unexpected technical issues or complications may arise during installation, leading to delays.

We strive to complete all orders as efficiently as possible while maintaining the highest standards of quality. We appreciate your patience and understanding during busy periods or unforeseen circumstances that may impact turnaround times.

Yes, we understand that some customers may have urgent gaming events or deadlines, and we're pleased to offer expedited services to accommodate such needs.

Our expedited service comes with a premium fee to reflect the additional resources and effort required to prioritize your order. Please note that due to our commitment to maintaining the quality of our work and managing our workflow effectively, expedited orders will be worked on during our free time, outside of our regular queue of orders.

We take great care to ensure that all orders, including expedited ones, meet our high standards of craftsmanship and attention to detail. However, please understand that our ability to accommodate expedited orders may be limited, depending on our current workload and availability.

If you're interested in our expedited service, please contact us for more information. We're dedicated to providing you with the best possible service and ensuring your satisfaction with our work.

Thank you for considering us for your retro gaming needs, and we appreciate your understanding of our expedited service procedures.

No, we do not offer discounts for bulk orders or multiple services. Each installation service requires the same amount of time and attention to ensure quality results, and we are committed to providing the same level of service to every customer, regardless of the order size.

However, we do offer "Dragon Tokens" as a token of appreciation for our customers. With each order placed, customers earn Dragon Tokens, which can be accumulated and redeemed for discounts on future purchases. For example, if a customer places an order, they will receive Dragon Tokens that can be used towards their next order, providing a valuable opportunity to save on future services.

We believe in rewarding our loyal customers and providing incentives for their continued support. Dragon Tokens offer a way for customers to enjoy savings on their future orders as a thank you for their patronage.

Our mail-in installation services are available exclusively for customers within the United States. We recommend all customers, regardless of location, to explore local installation service providers in their country for the most cost-effective and efficient solution.

We appreciate your understanding and cooperation in finding the best solution for your installation needs, and we're here to assist you wherever possible within the United States.

We accept all major credit and debit cards for payment through our secure checkout process powered by Shopify. Additionally, we offer Shop Pay Installments to provide flexible payment options for our customers.

Please note that we do not offer PayPal as a payment option. We prioritize the security and reliability of our payment processing, and we have chosen not to integrate PayPal due to concerns about their past practices impacting others in our industry.

If you have any questions or concerns about payment methods or need assistance with your payment, please don't hesitate to contact us. We're here to help ensure a smooth and secure transaction process for your convenience.

We understand the importance of staying informed about the status of your order, and we appreciate your patience as we work diligently to process each request.

While we don't currently offer a way for customers to track their order progress in real-time, we provided an estimated turnaround time when you set up your installation service. This estimated turnaround time was listed on the "Services" section banner at the top of our website. We strive to complete orders within this timeframe but please understand that it may vary due to factors such as order volume and the complexity of the service.

If you're curious about where your order stands in our queue, you're welcome to contact us for an update. However, please understand that responding to these messages takes time away from our work, which can potentially slow down the overall process. We kindly ask for your patience and understanding in limiting these inquiries to essential matters.

Yes, we understand that circumstances may change, and you may need to cancel or modify your order after it has been placed.

If you wish to cancel or modify your order before sending your console to us, please contact us as soon as possible. A 5% cancellation fee will apply to cover the administrative and processing costs associated with canceling orders through our Shopify platform.

However, if you've already sent your console to us for installation and wish to cancel or modify your order, you'll be responsible for a 5% cancellation fee as well as the return shipping costs to have your console shipped back to you.

Please note that in addition to our cancellation fee, you may also be charged a fee by your payment processor, and this fee may not be refunded when we cancel the order. We have no control over this fee, and you would need to contact your bank or card issuer for further assistance regarding it.

We appreciate your understanding of our cancellation policy and its associated fees. If you have any questions or need further assistance, please don't hesitate to reach out to us. We're here to ensure your satisfaction with our services.

If you have further questions or need assistance, please don't hesitate to reach out to us via our Contact page listed on the website. Our team is ready to assist you with any inquiries you may have and ensure a smooth experience with our services.

Our Contact page provides a convenient way to get in touch, allowing us to address your concerns promptly and efficiently. We look forward to assisting you and providing any support you need throughout the service process.

No, we do not offer in-person or drop-off services. As a home-based business, we prioritize our privacy and operate exclusively through our convenient mail-in installation services. This approach helps us maintain strict control over the handling and security of customers' consoles, ensuring their protection throughout the installation process.

No, we do not offer repair services. However, we do offer refurbishing and mod kit installation services. It's important to note that all consoles should be fully operational before sending them in for any of our services.

Currently, we do not offer standalone recapping services. Recapping, while an essential aspect of console restoration, involves a meticulous process that includes intake, shipping, communication, and the delicate task of opening the console itself. Offering standalone recapping services would not be financially viable for us due to the time and resources required to ensure each console receives the attention it deserves. However, recapping is included as part of our Full Service option, which provides a comprehensive restoration package for your console. Additionally, recapping can be selected as an add-on service to any installation service we offer. We appreciate your understanding of this decision and remain committed to providing thorough and complete solutions to ensure the best possible performance and longevity for your console.

No, we do not provide shipping boxes for mailing consoles to us. The costs associated with providing shipping boxes would be prohibitive for our service. When sending your console to us for installation, please ensure that you have appropriate packaging materials and a suitable shipping box.

Shipping your console to us is your responsibility, and we recommend packaging it securely to prevent damage during transit. Additionally, please consider purchasing shipping insurance for your package, as we are not liable for any damage or loss that may occur during shipping.

If you have any questions or need guidance on packaging your console for shipment, please feel free to contact us. We're here to assist you and ensure a smooth shipping process.